Senior Infrastructure Operations Engineer

We are looking for an experienced Senior Infrastructure Operations Engineer to join our regional IT operations team in Barcelona. In this role, you will be responsible for technical design, build, and run duties across enterprise IT infrastructure, virtualization, storage, and operating systems. You will play a key role in maintaining high system availability, executing patching and vulnerability remediations, deploying changes, and driving service delivery improvements at a global and regional scale.

Key Responsibilities & Deliverables

• Infrastructure Management: Maintain SLAs for all supported infrastructure, handling incident, service request, and change tickets within ITSM queues.

• Design, Build & Operations: Perform technical design, build, and run activities for enterprise infrastructure, virtualization (VMware ESXi), storage, and OS environments (Windows Server & RHEL).

• Patching & Security Remediation: Support routine system patching, vulnerability assessments, and security remediations across all infrastructure assets.

• Hardware & Systems Support: Support data center hardware (Dell, HPE, Fujitsu), enterprise business applications, global contact centers, and agile office solutions.

• Automation & Improvement: Apply scripting and automation techniques to standardize environments, reduce manual effort, and continuously improve service delivery.

• Troubleshooting & Incident Resolution: Analyze, evaluate, and rapidly resolve technical incidents and complex problems at local, regional, and international levels.

• Bachelor’s Degree in Engineering, Computer Science, Information Technology, or equivalent practical experience.

• Certifications (Preferred): Professional certifications in Microsoft, VMware (VCP), Red Hat (RHCE), Cisco (CCNA/CCNP), or IT Security/ITIL.

• Experience: +5 years of experience as an Infrastructure / Systems Operations Engineer in enterprise environments.

• Operating Systems & Virtualization: Strong hands-on expertise with VMware ESXi, Windows Server, and Red Hat Enterprise Linux (RHEL).

• Hardware & Storage: Familiarity with enterprise data center hardware (Dell, HPE, Fujitsu) and storage solutions.

• Directory Services & Networking: Proficient in Active Directory administration and basic network/switching principles (Cisco).

• Automation & Scripting: Practical experience with scripting techniques (e.g., PowerShell, Bash, Python) to standardize and control IT environments.

• Languages & Communication: Business fluency in English (written and verbal) with strong interpersonal skills to collaborate across international teams.

• Mobility: Willingness to undertake business travel as required.

• Monitoring & Reliability: Hands-on experience with infrastructure monitoring, alerting tools, and ensuring high system reliability/availability.

• Security Tooling: Experience with vulnerability management and cloud security platforms (e.g., Qualys, Skyhigh, or similar tools).

• Frameworks & Methodologies: Working knowledge of ITIL service management, DevOps practices, and Agile frameworks.

• Continuous Improvement: Proven capability to propose, design, and implement new operational processes and efficiency enhancements.